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Warranty Policy

12-Month Limited Warranty

Eligible products purchased directly from Topto.ca, operated by TOPEX Trade Canada Ltd  include a 12-month limited warranty beginning on the original date of purchase.

This warranty covers manufacturing defects in materials or workmanship that arise during normal and intended use. Warranty coverage may vary depending on the product, brand, or manufacturer. Where a product includes a separate manufacturer’s warranty, the applicable manufacturer’s terms may also apply.

Your order confirmation or purchase receipt serves as proof of purchase and may be required when submitting a warranty claim.

Optional Warranty Extension

Selected products may qualify for an additional 12 months of warranty coverage when the customer subscribes to the Topto newsletter and completes any required warranty registration.

Eligibility, registration deadlines, and applicable extended warranty terms will be clearly indicated on the product page or during the registration process. Newsletter subscription alone does not automatically extend the warranty unless the product is expressly identified as eligible.

How to Make a Warranty Claim

To request warranty assistance, please contact us:

TOPEX Trade Canada Ltd.
Doing business as Topto

Email: support@topto.ca
Phone: +1 (778) 238-6750

Please include the following information:

  • Full name
  • Order number
  • Product name or model
  • Detailed description of the issue
  • Clear photographs or videos showing the problem (when applicable)
  • Proof of purchase

We may ask you to return the product for inspection or testing before approving a repair, replacement, or any other available remedy.

Please do not return any product without first receiving return authorization and shipping instructions from our Customer Support team.

Available Remedies

After reviewing your warranty claim, Topto may, where appropriate:

  • Provide troubleshooting assistance.
  • Repair the product.
  • Replace the defective product or component.
  • Offer another remedy permitted under the applicable warranty terms and consumer protection laws.

The remedy provided will depend on the nature of the defect, product availability, and applicable legal requirements.

Warranty Exclusions

This limited warranty does not cover damage resulting from:

  • Normal wear and tear.
  • Accidents, misuse, abuse, or neglect.
  • Improper assembly, installation, or storage.
  • Use contrary to the product instructions.
  • Inadequate maintenance.
  • Unauthorized modifications or repairs.
  • Cosmetic damage that does not affect the product’s functionality.
  • Damage caused by external events, including water, fire, electrical surges, or natural disasters.
  • Consumable parts, unless their failure results from a manufacturing defect.

This warranty also does not apply to products purchased from unauthorized third-party sellers or to products without valid proof of purchase from Topto.ca.

Assessment and Return Shipping

Products may need to be returned for assessment. Return instructions will be provided after we review your initial warranty request.

If our inspection confirms that the defect is covered under this warranty, Topto will provide the approved remedy and advise whether return shipping costs are covered.

If the product is found not to be defective or the issue falls outside the scope of this warranty, the customer may be responsible for return shipping or assessment-related costs. Any applicable charges will be communicated before the product is returned.

Consumer Rights

This limited warranty is provided in addition to any rights and remedies available under the consumer protection and sale of goods laws applicable in your province or territory of residence.

Nothing in this Warranty Policy is intended to exclude, restrict, or limit any rights that cannot legally be excluded under applicable law.

International and Manufacturer Warranties

Manufacturer warranties may not always be valid across international borders. Customers should review any manufacturer-specific warranty information included with the product or displayed on the product page.

Contact Us

If you have any questions regarding this Warranty Policy or need assistance with a warranty claim, please contact us:

Topto (TOPEX Trade Canada Ltd.)

8811 Bridgeport Rd
Room 522
Richmond, BC V6X 1R9
Canada

Email: support@topto.ca
Phone: +1 (778) 238-6750
Website: https://www.topto.ca

Last updated: July 30, 2026

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