Privacy Policy
This Privacy Policy explains how TOPEX Trade Canada Ltd., doing business as Topto (“we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit or make a purchase from topto.ca.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
Information We Collect
We may collect the following types of personal information:
- Name and contact details, including your email address and phone number.
- Billing and shipping information.
- Information related to orders, payments, and products purchased.
- Demographic information, such as postal code, preferences, and interests.
- Information provided through customer support inquiries, surveys, promotions, or warranty requests.
How We Use Your Information
We use your personal information for purposes including:
- Processing and fulfilling orders.
- Providing customer service, warranty support, and order updates.
- Managing customer accounts and maintaining internal records.
- Improving our products, services, and website functionality.
- Sending promotional communications (you may unsubscribe at any time).
- Conducting analytics and market research.
- Preventing fraud and maintaining website security.
- Complying with legal and regulatory obligations.
Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
All payment transactions are processed through secure payment providers using SSL (Secure Socket Layer) encryption technology. We do not store your full credit card information on our servers.
Cookies & Website Analytics
Cookies are small files stored on your device that help improve your browsing experience.
We use cookies and similar technologies to:
- Analyze website traffic and performance.
- Remember your preferences.
- Improve website functionality and user experience.
- Measure the effectiveness of marketing campaigns.
You may choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Advertising & Remarketing
We may use services such as Google Analytics and other advertising platforms to better understand website usage and improve our marketing efforts.
These services may use cookies or similar technologies to display relevant advertisements based on previous visits to our website.
You can opt out of Google Analytics advertising features through Google’s Ads Settings or by installing the Google Analytics Opt-out Browser Add-on.
Links to Other Websites
Our website may contain links to third-party websites.
Once you leave our website, we are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
Sharing of Personal Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers only when necessary to:
- Process payments.
- Deliver orders.
- Provide customer service, technical support, or warranty services.
- Prevent fraud and enhance website security.
- Comply with legal or regulatory obligations.
Some service providers may be located outside Canada, including but not limited to the United States, China, or the Philippines. Where personal information is transferred internationally, we take reasonable steps to ensure it remains protected in accordance with applicable privacy laws.
Your Rights
Subject to applicable law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Withdraw your consent for marketing communications at any time.
- Request additional information about how your personal information is handled.
To exercise any of these rights, please contact us using the information below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
TOPEX Trade Canada Ltd.
Doing business as Topto
Address:
8811 Bridgeport Rd
Room 522
Richmond, BC V6X 1R9
Canada
Email: support@topto.ca
Phone: +1 (778) 238-6750
Website: https://www.topto.ca
Last updated: July 30, 2026