This Privacy Policy explains how TOPEX TRADE CANADA LTD, trading as Topto (“we”, “us”, “our”), collects, uses, and protects your personal information when you use topto.ca.
We are committed to protecting your privacy and handling personal information responsibly in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy may be updated from time to time. We encourage you to review this page periodically to stay informed of any changes.
Information We Collect
We may collect the following types of information:
- Name and contact details, including email address and phone number
- Shipping and billing information
- Information related to orders, payments, and products purchased
- Demographic information such as postal code, preferences, and interests
- Information provided through customer support enquiries, surveys, or promotions
How We Use Your Information
We collect and use personal information for purposes including:
- Processing and fulfilling orders
- Providing customer service, warranty support, and order updates
- Managing customer accounts and internal record keeping
- Improving our products, services, and website functionality
- Sending promotional communications (you may unsubscribe at any time)
- Conducting analytics and market research
- Preventing fraud and maintaining website security
Security
We take reasonable steps to protect your personal information using appropriate physical, electronic, and administrative safeguards.
All payment transactions are processed through secure payment gateways using SSL (Secure Socket Layer) encryption technology. We do not store full credit card details on our servers.
Cookies & Website Analytics
Cookies are small files stored on your device that help improve your browsing experience. We use cookies to:
- Analyse website traffic and performance
- Remember user preferences
- Improve website functionality
You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Advertising & Remarketing
We may use tools such as Google Analytics to better understand website usage and improve our advertising efforts. These services may use cookies or similar technologies to display relevant advertisements based on previous visits to our website.
You can opt out of Google Analytics advertising features through Google’s Ads Settings or by using the Google Analytics Opt-out Browser Add-on.
Links to Other Websites
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies separately.
Sharing of Personal Information
We do not sell or rent your personal information. We may share information with trusted third parties only when necessary to:
- Process payments and deliver orders
- Provide customer service, technical support, or warranty services
- Comply with legal or regulatory requirements
- Prevent fraud or security issues
Some service providers may be located outside Canada (including, but not limited to, the United States, China, or the Philippines). In such cases, personal information is shared only as required for business operations and is protected by appropriate safeguards.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
TOPEX TRADE CANADA LTD
Email: support@topto.ca