Shipping & Delivery Information

We currently ship orders within Canada. Shipping availability, delivery times, and shipping costs may vary depending on the destination and product.

Orders are typically processed and dispatched within 1–2 business days after payment has been confirmed, excluding weekends and statutory holidays.

Please ensure that your shipping address is accurate and complete before placing your order. Providing a valid phone number at checkout may help the carrier complete the delivery successfully.

Shipping charges are calculated at checkout based on the delivery address, product weight, package size, and order value, unless a free-shipping promotion is clearly stated on the website.

Under normal conditions, delivery typically takes approximately 2–7 business days after dispatch, depending on the destination. Deliveries to remote or rural areas may require additional time.

Orders are shipped through Canada Post or another reliable delivery carrier, depending on the destination, package size, and service availability.

Once your order has been shipped, tracking information will be provided whenever available.

Delivery estimates are not guaranteed and may be affected by severe weather, carrier delays, remote-area delivery, high-volume periods, or other circumstances beyond our control.

If your order arrives damaged, appears to be lost in transit, or has not arrived within the expected delivery timeframe, please contact our Customer Service team:

Email: support@topto.ca
Phone: +1 (778) 238-6750

We appreciate your feedback once your order has been received, as it helps us continue improving our products and customer service.