Return & Refund Policy

We want you to be satisfied with your purchase. Eligible products may be returned within 30 days of the delivery date, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• The item must be unused, uninstalled, and in its original condition.
• The item must include its original packaging, accessories, manuals, and components.
• Proof of purchase or order confirmation is required.
• A return request must be approved by our Customer Service team before the item is sent back.

To request a return, contact us at support@topto.ca or call 778-238-6750. Please include your order number, product name, and reason for the return.

Do not send products back without prior authorization. Unauthorized returns may be refused or delayed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us as soon as possible and provide your order number, a description of the issue, and clear photographs.

If the issue is confirmed, we will provide instructions and arrange an appropriate replacement, refund, or return at no additional cost to you.

Change-of-Mind Returns

For returns that are not related to damage, defects, or an incorrect item:

• The customer may be responsible for return shipping costs.
• Original shipping charges are non-refundable for change-of-mind returns, except where required by applicable law.
• The product must meet all return-eligibility requirements.
• Any applicable restocking fee will be clearly communicated before the return is approved and will only be applied where permitted by law.

Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used, installed, altered, or damaged after delivery.
• Items missing original packaging, accessories, or components.
• Clearance, final-sale, or specially ordered products when clearly identified as non-returnable before purchase.
• Gift cards and downloadable products.

Your statutory consumer rights are not affected.

Refunds

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

If a return is rejected after inspection, we will explain the reason and contact you regarding the available options.

Exchanges

The fastest way to obtain a replacement is to contact Customer Service. Depending on availability and the reason for the return, we may arrange an exchange or ask you to return the original item before a replacement is sent.

Order Cancellations

Orders may be cancelled before shipment when possible. Once an order has been shipped, it must follow the standard return process.

Return Address

Do not send a return to our business address without prior authorization. The correct return location and shipping instructions will be provided after your return request has been reviewed and approved.

Contact Us

For return or refund questions, contact:

TOPEX Trade Canada Ltd.
Email: support@topto.ca
Phone: 778-238-6750
205–50 Lonsdale Avenue, Office 2132
North Vancouver, BC V7M 2E6
Canada